Customer Service Representative (CSR) - GraPARI (Hybrid/Remote Option Available) | Sinjai, Sulawesi Selatan

Join Infomedia Nusantara as a Customer Service Representative (CSR) at GraPARI, Indonesia’s leading digital payment platform! As a CSR, you’ll play a pivotal role in delivering exceptional customer support, resolving inquiries, and driving customer satisfaction. This is your chance to be part of a dynamic team in Sinjai, Sulawesi Selatan, where your efforts directly impact the success of our customers and the company.

In this role, you’ll interact with customers daily, using tools like Zendesk and WhatsApp Business to manage and resolve their queries efficiently. You’ll also work closely with our technical and sales teams to ensure seamless service delivery. This hybrid/remote option allows you to balance your professional life with personal commitments, offering flexibility and growth opportunities.

GraPARI is more than just a payment platform; it’s a gateway to financial inclusion. By joining us, you’ll contribute to our mission of making digital payments accessible and secure for all. We offer a competitive salary, comprehensive benefits, and a supportive work environment.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by resolving inquiries and complaints efficiently.
• Manage customer interactions using Zendesk and WhatsApp Business to ensure timely and accurate responses.
• Collaborate with technical and sales teams to troubleshoot and resolve complex issues.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Stay updated with the latest industry trends and GraPARI’s policies to deliver informed support.
• Participate in team meetings and training sessions to enhance your skills and knowledge.
• Adhere to company policies and procedures to maintain high standards of service.
• Promote GraPARI’s services and benefits to customers to drive engagement and satisfaction.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Communication, or a related field.
• Minimum 2 years of experience in customer service or a similar role.
• Proficient in using Zendesk and WhatsApp Business for customer support.
• Excellent communication skills in both written and verbal Indonesian.
• Strong problem-solving and analytical skills to handle complex customer issues.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with digital payment platforms and financial services is a plus.
• Willingness to work in a hybrid/remote setup.

🛠️ Keahlian

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